uuicbb.com Logistics Policy
Welcome to uuicbb.com! Beijing Deshengda Machinery Equipment Co., Ltd. is committed to providing you with an efficient and convenient hardware tool shopping experience. This policy is specially formulated to let you clearly understand the relevant rules of logistics and distribution. If you have any questions, you can contact our 24-hour online customer service at service@uuicbb.com at any time.
1. Delivery Range
We provide delivery services to the entire Australia. Whether you are in a bustling city or a remote area, you can enjoy free shipping services throughout the store, without any order amount threshold restrictions.
2. Delivery Time
Regular goods: If the order payment is successful and the goods are in stock, we will complete the goods out of the warehouse within 1-2 working days. After leaving the warehouse, it is expected to be delivered in 3-5 working days in major cities in Australia and 5-7 working days in remote areas.
Pre-sale/customized goods: Such goods will be arranged according to the estimated delivery time marked on the product details page. The specific delivery time is subject to the actual transportation situation. We will synchronize the order progress in time through email or station letter.
Special circumstances: In case of holidays, extreme weather, logistics peak or force majeure, the delivery time may be delayed. We will notify you as soon as possible and make every effort to coordinate to shorten the delivery cycle.
3. Logistics Inquiry
After the order is shipped, you can check the logistics progress in the following ways:
Log in to your uuicbb.com account and click "View Logistics" on the "My Order" page to obtain the express number and real-time logistics information.
According to the express number provided in the order confirmation email, go to the corresponding logistics company's official website or third-party logistics inquiry platform for inquiry.
4. Signing Instructions
When the goods are delivered, please be sure to check whether the outer packaging is intact on the spot. If you find abnormal conditions such as damaged outer packaging, missing or damaged goods, please do not sign for them, and immediately contact our customer service (service@uuicbb.com) for feedback. We will assist in processing returns or reissues.
If you entrust someone else to collect the goods on your behalf, the signature and confirmation of the consignee shall be deemed as your signature. Non-quality problems of the goods after signing for them will be handled in accordance with the return and exchange policy.
5. Return Logistics
If you apply for a return or exchange (in compliance with the return and exchange policy), please send the product to the following address: No. 1-5058, East Chaichangtun Village, Yongledian Town, Tongzhou District, Beijing (Lianhang Building).
All products in the store support 30 days of free return and exchange, and you do not need to bear the return shipping fee. However, please make sure that the product is packed intact and has all accessories when it is returned. If the product is damaged due to improper packaging, the return and exchange process will not be completed.
6. Other instructions
If the product cannot be delivered normally due to incorrect recipient information (such as address, phone number, name, etc.), we will try to contact you to correct it. If you cannot contact or multiple delivery failures, the product will be returned to our warehouse. You need to resubmit the correct address, and we will re-arrange the shipment for you. The additional shipping costs will be borne by you.
Beijing Deshengda Machinery Equipment Co., Ltd. has the right to revise this policy according to the adjustment of logistics partners, business development or changes in laws and regulations, and the revised content will be announced on the website.
Choose uuicbb.com to let high-quality hardware tools arrive in your hands quickly! If you have any logistics-related questions, please feel free to contact us and we will serve you wholeheartedly.
